Quality and customer satisfaction is our highest priority. We guarantee our merchandise to be free of manufacturing defects and will accept any defective item for refund or exchange.
Caralase accepts any unworn or unaltered merchandise within 14 days of receiving your package. Original shipping charges and any shipping taxes are non-refundable. You will receive a refund based on the original form of payment. Please allow up to 1 billing cycle for the credit to post on your account. Caralase reserves the right to deny refunds for a return item that does not comply with this policy.
Please send all return or exchange items back to:
1801 S. Hill St, Los Angeles, CA 90015 c/o Caralase Returns & Exchanges.
Please be sure to include the original packing slip along with the provided Return Slip. As soon as we receive the item(s), we will issue you a refund and/or process your exchange. Unfortunately, item availability is not guaranteed when requesting an exchange.